Employee Assistance Programs (EAP) Services

Why EAP’s should offer their employees video telehealth services

2370014_megaConsumer demand for mental health services is increasing while the pool of mental health professionals is being stretched to the breaking point. This is especially true in more rural areas which are even more underserved.

Traditional EAP’s have required employees to physically go to a mental health professional’s office. This approach is more expensive in terms of time and travel expenses and often leads to employees not seeking help. It also impacts the company financially in terms of sick time and productive work time.

Additionally, many employees are ambivalent and even fearful about the process. Video counseling can reduce those fears by allowing engagement with the mental health professional from the employees own home.

EAP Video Counseling from Arcadian Telehealth changes all that!

2223914_megaArcadian’s service allows mental health professionals to work with your employees using video conferencing. We help employees and their families deal with an assortment of personal challenges before they affect their work performance, health, and well-being.

These are just some of the life challenges we assist employees with:

  • emotional distress
  • personal issues
  • job stress
  • family issues
  • separation and loss
  • major life events, including births, accidents and deaths
  • grief related counseling
  • health care concerns
  • family/personal relationship issues
  • balancing work and family
  • work relationship issues
  • eldercare, childcare & parenting issues

Multi-racial businesspeople working in office.

Why Arcadian

  • We are a leader in the United States in offering professional mental health services through the use of state-of-the-art, video conferencing.
  • We customize our services to your company’s EAP and organization’s goals which means you get more return on your EAP investment and employees are more likely to use the service.
  • Our mental health professionals are licensed by the states in which your employees reside and are supervised by clinical directors with many years of experience.
  • We’ve worked hard to simplify video conferencing for your employees as we know they won’t use it if it isn’t easy to use and accessible when they want to use it.
  • We have a national network of clinicians providing EAP services

Technology Requirements

All your employees need is a webcam, microphone and high-speed internet connection. They can use a computer, laptop or tablet. Tech support is available if they experience any issues.

US Department of Health and Human Services Study

The US Department of Health and Human Services conducted a study of EAP service delivered telephonically using the following process:

• The EAP developed structured guidelines for telephone counseling, including client appropriateness criteria (e.g., mobility problems, remote geographical location) and criteria where telephone counseling was not indicated (e.g., client risk factors).

• The EAP offered telephone counseling to those who both met the guidelines criteria and who chose to receive telephone counseling instead of face-to-face counseling.

• The EAP evaluated the results of clients receiving telephone counseling compared with those receiving face-to-face counseling. Their findings were that clients receiving telephone counseling had comparable results to those receiving face-to-face counseling on the following measures:

• Client clinical outcomes and functioning

• Client productivity outcomes (e.g., absenteeism and presenteeism)

• Client satisfaction with the counseling And, their conclusions are:

• The option of providing counseling telephonically resulted in the provision of services to persons who otherwise might not attend face-to-face sessions (e.g., medical mobility problems, client scheduling problems, clients concerned about being seen going to the counselor), thereby reaching more people.

• Clients who were appropriate for and who chose telephonic counseling were very satisfied with the services received. They reported comparable improvement to the face-to-face group in functioning and workplace productivity after receiving the counseling.

We have no doubt that with the use of video conferencing results and satisfaction will be at least as good if not better relative to a telephone conversation as video offers a much more powerful interaction.

DHHS Telehealth Video

Clients receiving telephone counseling had comparable results to those receiving face-to-face counseling