Patient Services

Patient Information about Telehealth

Tele…what?   Telehealth!

Telehealth, also referred to as telemedicine, is a means of delivering health care services at a distance.  This can occur over two – way interactive video, or electronically using the internet.  Telehealth may be used by patients to see health care Arcadian Telepsychiatry clinicians, for patient education or support groups.  Health care providers use telehealth to consult with one another, and for training and continuing education.

Arcadian Telepsychiatry – Telehealth Services for Persons with Mental Health Problems

Arcadian Telepsychiatry is a growing network that connects hospitals, clinics and public health departments for video conferencing and internet access.  We can connect with one another, and to health care centers throughout the United Sates and the world.

Benefits of Telehealth

  • Telehealth can bring previously unavailable health care services to your community.
  • By reducing the need to travel and to take time off from work, telehealth can save time, money, and reduce some of the stress associated with the trip.
  • Telehealth can improve the continuity of care because your own health care practitioner (doctor, nurse, or case manager, for example) can be with you when you see the Arcadian Telepsychiatry clinician.
  • Health care providers use telehealth to consult with one another, to access up-to-date developments in their field, and for training and continuing education. 

Your Responsibilities as a Telehealth Patient

  • You must read and sign an Informed Consent for Telehealth Consultations form.
  • Let us know if you are uncomfortable, or are having difficulty seeing or hearing clearly.
  • If you  have questions, please ask!
  • After your consultation, please fill out a Patient Satisfaction form to help us improve our services.

Questions you may have…

What can I expect to occur during a telemedicine consultation?

Most of the time, you will be accompanied by a nurse or other health care practitioner.  You will be in an exam room that is equipped with a special television for two-way interactive video.  On the TV monitor, you will see the Arcadian Telepsychiatry clinician, who will be at a different location.

You can speak to each other as though you were in the same room.  Normally, the  Arcadian Telepsychiatry clinician, your local health care practitioner, you, and the individuals accompanying you are the only persons present.  If there is a need for additional personnel to be present, your permission will be asked.

The nurse or other health care practitioner in the room with you will introduce you and explain your symptoms to the Arcadian Telepsychiatry clinician, who will probably ask you some questions.  The Arcadian Telepsychiatry clinician may ask the staff member in the room with you to assist in the examination.  A discussion will follow to decide the next step.

Can I see the Arcadian Telepsychiatry clinician alone?

Yes, in fact there are times when it may be preferred but the decision is based on your safety.

How can the Arcadian Telepsychiatry clinician examine me when we are not in the same location?

The Arcadian Telepsychiatry clinician may ask your health care practitioner to assist.  There are instruments specifically designed for telehealth that may help the Arcadian Telepsychiatry  clinician to see and hear better.

Is telehealth always appropriate to use?

No, there are limitations to its use.  Your health care practitioner and the Arcadian Telepsychiatry clinician will help decide if telehealth is appropriate for your visit.

How is my privacy protected?

Telehealth sites are linked by dedicated, encrypted lines to protect privacy.  Both ends of the consultation are in private rooms with closed doors.

What does it cost to use telehealth?   Does insurance cover telehealth consultations?

At this time, the charge is no different than an in-person visit.  Many insurers, including Medicaid, are covering most telehealth consultations.